Refund policy

Returns & Refunds

If you are not completely satisfied with your order, you may use our 14-day returns policy for a product exchange or store credit. Refunds are not normally available.

Returned goods must be complete and in the same condition in which they were received. The customer is responsible for all return shipping costs.

Please contact us before returning any goods so that we can arrange for the return to be booked into our warehouse.

In certain circumstances, we may agree to refund an order that has already been processed and packed. Where a refund is approved, it will be subject to a 25% re-packing fee, together with the cost of returning the goods.

Please note that once an order has been picked, cancellations are no longer accepted. At this stage, only exchanges or store credit can be offered. Due to the nature of our business, exchanges are limited to one exchange per order.

All deposits are strictly non-refundable.

Product Quality

Rag Warehouse supplies wholesale second-hand clothing. Our A Grade and Premium products are carefully hand-checked by our experienced sorting team before being checked again by our packing department prior to dispatch.

Although every effort is made to remove unsuitable garments, second-hand clothing is not brand new. For this reason, a small number of items with minor imperfections may occasionally be included. We therefore allow for up to 10% minor defects, which may include light marks, bobbling, small repairs or other signs of previous wear.

As with all pre-owned clothing, garments may also carry residual scents from previous use, storage or previous cleaning products.

We take great pride in our sorting process and operate strict purchasing standards when selecting the clothing we buy. Multiple quality checks are carried out before any order leaves our warehouse, making it extremely unlikely that an entire parcel would be unsuitable.

Please note that Value Grade parcels are sold as a lower grade than A Grade and should be expected to contain a higher percentage of garments showing signs of wear, together with a greater level of wastage. This is reflected in the lower purchase price.

Export Orders

Due to extended transit times on international shipments, our standard 14-day returns policy does not apply to export orders.

We strongly recommend that customers arrange a final inspection of their goods at our warehouse before export, as we are unable to accept claims or offer rectification once goods have been been dispatched overseas.

Ownership of all goods transfers to the customer once the order leaves our warehouse at:

Rag Warehouse
Arrow Mill
Queensway
Rochdale
OL11 2YW

Product Variations

As wholesale second-hand clothing is naturally assorted, we cannot guarantee specific garment styles, brands, colours or sizes unless stated on the relevant product page.

Product images are representative only and should not be taken as an exact representation of the contents of every parcel.

Return Shipping Costs

Unless otherwise agreed, all return shipping costs are the responsibility of the customer.